ORDER PROCESSING
Please note that it might take up to 2 business days to process your order from the date that we receive your order and credit verification has been confirmed. The customer is responsible for applicable duties and taxes.
SHIPPING
Domestic
|
Standard |
3-7 Business Days |
$10.00 |
|
Two Day |
1-2 Business Days |
$20.00 |
|
Next Day |
1 Business Day |
$30.00 |
International
|
Standard |
3-7 Business Days |
$35 |
RETURN & REFUND
If for any reason you are not satisfied with your purchase, you have 14 days from the date the package arrives to send the item back to us at the address listed below using a carrier of your choice. We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:
RATIO ET MOTUS
24 Rutgers Street 1A
New York NY 10002
The customer must contact customer service before sending via hello@ratioetmotus.com to obtain a “Return Authorization.” Please make sure your items are returned new, unused, and with all tags still attached.
After receiving the returned product, refunds will be credited to your original method of payment. Original shipping charges, duties, taxes, or tariffs will not be refunded. Once your order has been receipted and inspected, please allow 10-20 working days for a refund to be credited back to your payment method. Any delivery costs paid in connection with the order are not reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are not reimbursable or refundable.
Final sale items are not subject to return. We may accept exchange on final sale items based on a case by case policy.
PRODUCT CARE
EVEN THOUGH OUR BAGS ARE MADE OF PREMIUM QUALITY MATERIALS, EXTRA CARE SHOULD BE TAKEN TO KEEP YOUR BAG IN PERFECT CONDITION:
Our bags are handmade in Italy using sustainably sourced fine materials. Skins are smooth-surfaced and treated for a soft and luxurious hand feel. Each piece of leather is unique, so color differences or vein marks may appear and are natural features. This adds to the charm and character of your luxury leather item.
To care for your bag:
* Wipe regularly with a soft, dry cloth
* We advise against over-filling your bag to conserve its original shape
* Avoid contact with darker-colored materials
* In case of accidental scratches, reduce by massaging the skin gently
* Store in the provided dust bag for minimal exposure to dust and the elements
* Protect from exposure to extreme (sun)light and humidity
* Avoid contact with grease, mud, dirt, rough surfaces, and rain
* Limit the exposure to abrasive surfaces and humid environments to minimize the wear on hardware
* Extra care should be taken to protect white and light-colored handbags
* Clean by a leather specialist only